I personally appreciate being taught anything to do with Web. 2.0. I thought today's session of the same topic was helpful and I will be more confident using tools such as Twitter.
The Digitisation presentation was too steeped in content but too thin on leadership issues. I would have been more interested to hear about leadership challenges and related issues in this field. Yes, the Digital library is the future. But it does not help addressing people who are never even going to apply the skills learned. Were the selectors not properly briefed, did they not have access to the profiles of the applicants?
There are many more approaches and models of Client Services. Many of the things that Dr. Hilda Kriel advised on were not entirely new to me.In fact some of those items discussed were a repetition from other presentations. Only that they said differently and clearly given a leadership context.
Dr. Sewdass saved the day, in a week so far that seemed to be going down in terms of the quality of presentations. She was a charming and able presenter. Her message was very clear about how we as leaders could use Competitive Intelligence and turn it into Competitive Advantage.
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